Privacy Policy

This Privacy Policy explains how Ascottablesuites processes personal data under the UK GDPR and the Data Protection Act 2018.

Data Controller

Ascottablesuites, 15 Park Lane, London W1K 1LB, United Kingdom.
Contact: info@ascottablesuites.co.uk
ICO Registration Reference: ZA0XXXXXX (placeholder).

Data We Collect

• Identity and contact details (name, email, phone number).
• Reservation details (dates, room preferences, special requests).
• Communication records with our reservations and concierge teams.

Lawful Bases for Processing

• Performance of a contract for reservations and guest services.
• Legitimate interests for service improvement and security.
• Compliance with legal obligations, including record-keeping obligations.
• Consent where specifically requested.

How We Use Data

• To manage bookings, arrivals, and guest stay preferences.
• To respond to enquiries and provide customer support.
• To maintain security, prevent misuse, and comply with law.

Data Retention

We retain personal data only for as long as necessary for booking administration, legal obligations, and legitimate business purposes.

Your Rights

• Right of access.
• Right to rectification.
• Right to erasure.
• Right to data portability.
• Right to restriction of processing.
• Right to object.

To exercise any right, please email info@ascottablesuites.co.uk.

Cookies

Details about cookies are available in our Cookie Policy.

Complaints

You can lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk.